Thank you for using yes-dates.com. This Refund and Cancellation Policy outlines the rules and regulations regarding the purchase of virtual Credit Packages on our platform.
By purchasing Credits on yes-dates.com, you explicitly agree to the terms laid out below.
1. Virtual Consumables & Service Delivery
All financial transactions on yes-dates.com involve the voluntary purchase of virtual Credits. Credits are digital, consumable internal assets used strictly to access premium platform features (such as sending instant text messages, media, or photos within the messenger).
Upon successful payment validation by our third-party processors, Credits are automatically and instantly credited to your internal balance. Because the delivery of the digital product is immediate, the service is considered fully rendered at the moment the Credits appear in your account.
2. Decentralized Cryptocurrency Transactions
Our platform primarily utilizes secure third-party decentralized cryptocurrency payment gateways. Please be aware that blockchain transactions are by nature absolute, instant, and completely irreversible. Once cryptocurrency is transmitted to our processing addresses, it cannot be recalled, canceled, or reversed by yes-dates.com or any financial intermediary.
3. No-Refund Policy
All purchases of Credit Packages on yes-dates.com are final and non-refundable. We do not offer cash refunds, cryptocurrency chargebacks, or credit reversals under any circumstances, including but not limited to:
- Unused Credits remaining on your internal account balance.
- A user's personal dissatisfaction with the platform’s features, communication responses, or lack of mutual matchmaking results.
- Accidental or unauthorized purchases made through your personal account credentials (account security is the sole responsibility of the Member).
4. Account Termination and Policy Violations
yes-dates.com maintains a zero-tolerance policy regarding spam, abusive behavior, and breaches of our Terms & Conditions or Child Sexual Abuse and Exploitation (CSAE) Standards. If an account is suspended, terminated, or permanently banned due to a violation of our safety policies, any remaining internal Credit balance will be forfeited and will not be eligible for a refund.
5. Contact Information
If you experience any technical disruptions during your payment process, or if Credits were deducted from your wallet but failed to display on your platform balance, please capture your transaction hash (TXID) or billing confirmation and contact our support team immediately at info@yes-dates.com or via the Contact Us page. We will review your transaction manually to ensure your balance is correctly updated.
This Refund Policy was last updated on July 9, 2026.
